Returns and Refunds

Returns Policy

Sophella Crafts Returns Policy

At Sophella Crafts, we take pride in providing high-quality products and ensuring your satisfaction with every purchase. Our Returns Policy is designed to offer you a hassle-free experience in the unfortunate event that you need to return an item. Please read the following guidelines carefully before initiating a return:

1. Refunds for Faulty Products:
If you receive a faulty or defective product, we apologize for any inconvenience this may cause. We are committed to resolving such issues promptly. You are eligible for a full refund or a replacement for any item that arrives in a faulty condition. Please contact our Customer Service team within 14 days of receiving the item to initiate the return process for faulty products.

2. Returns for Standard Stock:
For items that are not personalized or bespoke, we offer a 28-day window from the date of delivery during which you can return the product. If you change your mind about a product, or if it doesn’t meet your expectations, you can return it within this timeframe for a refund. The item must be in its original condition and packaging, with all tags and labels intact.

3. Non-Refundable Items:
Personalized or bespoke items are crafted to your specifications and are unique to you. Therefore, we regret to inform you that we are unable to accept returns or offer refunds for personalized or bespoke items unless they are faulty. We encourage you to carefully review your customization choices before placing an order.

4. Return Process:
If you wish to return a product, please follow these steps:

a. Contact our Customer Service team at within the applicable return period.
b. Provide your order number, details of the item you wish to return, and the reason for the return. For faulty items, include a description of the issue and any relevant photos.
c. Once your return request is approved, you will receive instructions on how to package and send the item back to us.

5. Return Shipping Costs:
For standard stock returns (excluding faulty products), the buyer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe and successful return of the item.

6. Refund Processing:
Upon receiving and inspecting the returned item, we will process your refund within 5 business days. Refunds will be issued using the original payment method.

7. Contact Us:
If you have any questions or concerns regarding our Returns Policy, please reach out to our Customer Service team. We are here to assist you and ensure that your shopping experience with Sophella Crafts remains enjoyable and satisfactory.

Sophella Crafts reserves the right to amend or update this Returns Policy as necessary. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

Thank you for choosing Sophella Crafts for your creative needs. We appreciate your trust in us.